Refund Policy

We kindly request that you create a detailed unboxing video of the product you received, capturing the packaging from all sides, in order to file any potential return claim with us. This video will be necessary for further investigation purposes.

 

Our Return and Refund Policy was last updated 18 March 2023

Thank you for shopping at thecurtains.in.

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to TheCurtains.IN

“Goods” refers to the items offered for sale.

“Orders” means a request by you to purchase goods from us.

“Website” refers to thecurtains.in, accessible from https://thecurtains.in

“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your order within 4 hours without giving any reason for doing so.

The deadline for canceling an Order is 4 hours from the time on which you made the payment.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By sending us an email (with your order details): Shop@TheCurtains.In

We will reimburse you no later than 5 working days from the day on which we receive the email. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, refund and replacement, please make sure that:

• The goods were purchased in the last 14 days
• The goods was delivered in less then 24 hours
• The goods are in the original packaging
• If the item received is different from what you had ordered.
• If the item received is damaged or manufacturing defect condition.
• If the item is different from what is mentioned on the product page.
• If the item is having missing parts or accessories which was mentioned on the product page.

If the return request is raised within 24 hours from the time of delivery. Return request after return period will be rejected.

If the order placed is prepaid, then the refund amount will be transferred to your account. In case of COD order placed, then the refund amount shall be credited to your store account (In the form of Coupon Code, which can be used once for your future purchases).

Note: The supply of goods is made to your specifications or clearly personalized, they cannot be returned

Due to multiple factors colors of the actual product and the product image CGI Images varies. Actual color of the product may vary and hence slight variation in color shaded does not come in return policy. Return of different color Items is only eligible if the color of the item is totally different from the image on the product page. For eg. Item shown was blue and received brown.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to Us.

Any item to be returned should be returned in there original unused condition, with all the original accessories, price tag, manuals, parts accessories, original packaging box delivered to you. You will be responsible for any damage or lost incurred to the product during return transit, hence for safety please ensure proper packing of the product before returning.

Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods and proof of received return delivery.

 

Tips to Avoid Returns :

To ensure to order the correct product for your purpose here are few tips for a proper buying techniques:

• Ensure that the product will actually fulfills your needs & requirements in terms of size and use. Make sure that the product will actually fit your requirements. All the specifications of the products are mentioned on the product by us to ensure that the customer fully understands the product
• Due to different technology of different screens there will always be slight variation in actual color of the product and displayed color on your device. Factors like different display technology, display size, image capture lighting settings, color-contrast-brightness settings , viewing angle, dye lot variations, etc. . . make the actual color of the product vary. Hence it is better to select the nearest shade of the product for your use.
• All our product details contain specifications ad per international standard guidelines.
• Note : Please ensure and review the specifications of the product before purchasing.
• Happy To Help !! - All of our team are dedicated to provide best customer experience to our customers. Feel free to contact us

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: Shop@TheCurtains.In